Shipping policy
Last updated: August 2, 2026
This Shipping Policy explains how orders placed through Bono Carbono are prepared, shipped, and delivered.
Order Processing
Orders generally require 2–5 business days for processing before shipment. Business days exclude weekends and holidays. Processing may take longer during launches, holidays, high-volume periods, or when an item requires additional production time.
Because different products may be prepared at different locations, a single order may arrive in more than one shipment.
Shipping Rates and Delivery Estimates
Available shipping methods, charges, and estimated delivery times are calculated and displayed at checkout based on the products in your cart, delivery address, and fulfillment location. Any delivery date shown at checkout or in an order notification is an estimate, not a guarantee.
Production time is separate from carrier transit time. Delivery may be affected by carrier delays, weather, holidays, customs, local disruptions, or other circumstances outside our control.
Shipping Destinations
We ship to destinations available during checkout. If a shipping option is not available for your address, we are unable to deliver to that destination at this time.
Shipping availability and delivery times may vary by product and destination, as some BONO CARBONO products are made to order and may be fulfilled from different locations.
Order Tracking
When your order ships, we will send a shipping confirmation to the email address used at checkout. When tracking is available, the message will include a tracking number or link. Please allow up to 48 hours for tracking information to update after the carrier receives the package.
If your order is split into multiple shipments, you may receive separate shipping confirmations and tracking numbers.
Address Changes and Incorrect Addresses
Please review your shipping address carefully before placing an order. If you need a correction, contact support@bonocarbono.com as soon as possible with your order number and the correct address. We cannot guarantee changes after production or fulfillment begins.
Bono Carbono is not responsible for delays or failed delivery caused by an incomplete or incorrect address supplied by the customer. If a package is returned to us or our fulfillment partner, additional shipping charges may apply before it can be sent again.
International Orders, Customs, and Duties
For international destinations offered at checkout, the recipient may be responsible for import duties, taxes, customs charges, brokerage fees, or other local fees unless checkout expressly states otherwise. These charges are set by the destination country and are not controlled by Bono Carbono.
Customs processing may delay delivery. Customers are responsible for complying with the import requirements of their destination.
Delayed, Lost, or Marked-Delivered Packages
If tracking has not updated for several business days, your package is significantly past its estimated delivery date, or tracking says “delivered” but you cannot locate it, first check the delivery area, household members, neighbors, and the carrier. Then contact us at support@bonocarbono.com with your order number and tracking details so we can help investigate.
Carrier investigations and replacement eligibility depend on the circumstances and applicable carrier procedures. We do not guarantee replacement or reimbursement for packages confirmed as delivered to the address provided, except where required by law.
Damaged or Incorrect Items
If an item arrives damaged, defective, or incorrect, contact us promptly at support@bonocarbono.com. Include your order number, a description of the issue, and clear photographs of the item and packaging. Claims, replacements, returns, and refunds are handled according to our Refund Policy.
Contact Us
Questions about shipping may be sent to:
Bono Carbono
Email: support@bonocarbono.com
501 Route 17 South, Suite 1
Paramus, NJ 07652
United States